How to get a New York EBT Card Replacement

Last updated on 8/18/22

If your New York SNAP EBT or Cash Assistance card needs to be replaced, we can help. In this post, we will go over how to request a New York EBT card replacement and the steps to take if your New York SNAP or cash card is lost, stolen, or not working. We also cover how long your replacement card will take to arrive and if you can track your EBT card in the mail.

However, first, we will explain what to do immediately you find out your EBT card is lost, stolen, or damaged.

Furthermore, we will review the steps to get a replacement.

This will include what to do when you call customer service and do not know your card number.

In addition, we will explain how to reset your New York EBT Card PIN.

Lastly, we will answer the most frequently asked questions about New York EBT.

If you need help submitting a request for a replacement New York EBT card, continue reading and follow the instructions below.

This post will cover:

• How do I replace a Lost or Stolen New York EBT Card?
• How Do I reset my New York EBT Card PIN?
• New York EBT FAQs

How do I replace a Lost or Stolen New York EBT Card?

Here’s how to replace a lost or stolen NY EBT Card:

First, If you suspect or know:

• That your New York EBT card or card number has been lost or stolen;
• That someone not authorized by you has gained access to your EBT card or card number and PIN;
• or, That someone has gained information about your identity that may result in your benefits being stolen.

If any of the above is true, follow these three (3) steps:

Step 1

First, you must immediately contact EBT Customer Service (1-888-328-6399) to report your EBT card lost or stolen.

Only by first contacting EBT Customer Service to deactivate your EBT card can you protect yourself against potential benefit theft.

When you call, the EBT Customer Service will deactivate your card so that no one else can use it.

You can also request a new replacement card to be mailed to you at this time.

Step 2

Contact your local SNAP caseworker to report the problem and to request what is called EBT ARU PIN Restriction.

This is a procedure that your SNAP office can use to make it impossible to change your PIN over the phone through the EBT
Customer Service helpline or through the Internet Cardholder Account website.

Once this procedure is done, any PIN changes would have to be done by you, with your card in hand, at the local agency or assistance center.

Furthermore, this restriction can also be removed upon your request by your agency worker.

Step 3

If you did not request a replacement card when you called EBT Customer Service to report your card lost, stolen or damaged,
contact your SNAP caseworker and request one.

Also, It is recommended that you select a new PIN for your new card at the SNAP office or assistance center.

How Do I reset my New York EBT Card PIN?

Your PIN is your electronic signature for your EBT Card. It contains four (4) numbers.

It is important to keep this information safe.

Your New York EBT benefit card will not work without your PIN.

If you forget your PIN or want to change your PIN at any time, here’s how:

Here are the steps to reset or change your New York EBT Card PIN:

To access your EBT benefits, you need a PIN.

If you do not remember your PIN, you can select a new by completing the following instructions:

First, call 1-888-328-6399.

When prompted, select your preferred language from those offered – for example, press ‘1’ for English.

Next, you’ll be asked to enter the 19-digit number from the front of the card using your phone’s keypad.

After entering the card number, you will hear a series of options. Press ‘1’ to create your PIN or if you have forgotten your previously selected PIN, ignore the prompt to enter your PIN number and press ‘2’ to create a new PIN.

You will be asked to enter the last four digits of the cardholder’s Social Security Number.

The Cardholder is the person whose name is on the front of the card.

Be sure to enter only the last 4 digits of that person’s Social Security Number.

After entering the cardholder’s Social Security Number, you’ll be asked to enter your zip code.

Finally, you will be asked to select your new 4-digit PIN.

Enter a 4-digit number using your phone’s keypad.

Memorize this number.

Like when using a debit card, you’ll be asked to enter it whenever you make a purchase using your EBT food benefits.

Additionally, you may also change your PIN at most Social Services Offices, Job Centers, and SNAP Centers.

New York EBT FAQs

Here are the most frequently asked questions about New York EBT:

How do I Activate New York EBT Card?

To activate your NY EBT Card, follow the instructions that came with your EBT Card in the mail.

The envelope containing your EBT card should have a sheet of paper with instructions on how to activate the card and set up your PIN.

If you have questions about activating your card, call your caseworker.

What Grocery Stores Accept New York EBT Online for Delivery?

Both Walmart, Amazon, and Shoprite accept online purchasing with New York EBT statewide.

Additionally, the following grocery stores accept New York EBT through the Instacart mobile app:

Aldi, Price Chopper Supermarket, Market Bistro, and Market 32 are now accepting EBT for pickup and delivery via Instacart New York.

Furthermore, FreshDirect delivers for free to SNAP beneficiaries in select ZIP codes in the Bronx, New York.

Here’s a full list of supermarkets that accept EBT for delivery and pickup:

• 3 Guys From Brooklyn
• ALDI
• Amazon
• BJs Wholesale Club
• Dash’s Market
• Ferreira Foodtown
• Food Bazaar
• Foodtown-Freshtown
• GreenStar Food Co-op
• Hannaford
• Manhattan Fruit Market
• My Foodtown
• Price Chopper Supermarkets
• Price Rite
• Sam’s Club Scan and Go
• Schneider’s of Kirkwood
• ShopRite
• Stop & Shop
• Tops Market
• Walmart
• Wegmans
• Weis Markets
• Whole Foods

Can I check my New York EBT Card Balance by Phone?

Yes, you can check your New York EBT Card balance is by phone.

Call the New York EBT Customer Service number (1-888-328-6399) on the back of your card.

The Customer Service Hotline is available 24 hours a day, 7 days a week.

After you call, enter your sixteen (16) digit EBT card number and you will hear your current New York SNAP or cash account balance(s).

When will I receive my New York SNAP benefits?

Here is the schedule of payment of New York SNAP benefits based on the last digit of your case number:

New York

New York City Residents

Benefits for NYC For NYC food stamps recipients are deposited over 13 different days (except Saturdays, Sundays or Holidays) during the first two weeks of each month.

The actual dates change from one month.

The city publishes a six-month schedule showing the exact availability dates.

Visit this website to see the current schedule. This is also based on the last digit of the Case Number. Find the digit in the first column of the schedule. That row lists the monthly deposit dates for your benefits over the six-month period. SNAP deposits are made during the A Cycle of each month.

New York EBT Card Replacement Summary

Here’s the bottom line about New York EBT Card Replacement:

First, to get a replacement NY EBT card, must immediately contact EBT Customer Service (1-888-328-6399) to report your EBT card lost or stolen.

Next, Customer Service will deactivate your EBT card to protect you against potential benefit theft.

After that, a new card will be mailed to you.

Your New York EBT benefit card will not work without your PIN.

If you forget your PIN or want to change your PIN at any time, see the steps above.

Questions?

We hope this post on New York EBT Card Replacement was helpful.

If you have further questions about New York SNAP or EBT Card, please let us know in the comments section below.

Also, be sure to check out our other articles about NY SNAP and EBT, including:

• New York to see 25% Increase in SNAP Benefits
• New York EBT Deposit Dates for 2021
• Get Free Admission with NY EBT Card
• New York P-EBT Benefits for Summer 2021
• P-EBT Extension for NY for School Year 2020/2021
• New York Food Stamps Income Chart
• How much will I get in New York SNAP benefits?