Last updated on 8/18/22
If your New York SNAP EBT or Cash Assistance card needs to be replaced, we can help. In this post, we will go over how to request a New York EBT card replacement and the steps to take if your New York SNAP or cash card is lost, stolen, or not working. We also cover how long your replacement card will take to arrive and if you can track your EBT card in the mail.
However, first, we will explain what to do immediately you find out your EBT card is lost, stolen, or damaged.
Furthermore, we will review the steps to get a replacement.
This will include what to do when you call customer service and do not know your card number.
In addition, we will explain how to reset your New York EBT Card PIN.
Lastly, we will answer the most frequently asked questions about New York EBT.
If you need help submitting a request for a replacement New York EBT card, continue reading and follow the instructions below.
This post will cover:
Here’s how to replace a lost or stolen NY EBT Card:
First, If you suspect or know:
If any of the above is true, follow these three (3) steps:
First, you must immediately contact EBT Customer Service (1-888-328-6399) to report your EBT card lost or stolen.
Only by first contacting EBT Customer Service to deactivate your EBT card can you protect yourself against potential benefit theft.
When you call, the EBT Customer Service will deactivate your card so that no one else can use it.
You can also request a new replacement card to be mailed to you at this time.
Contact your local SNAP caseworker to report the problem and to request what is called EBT ARU PIN Restriction.
This is a procedure that your SNAP office can use to make it impossible to change your PIN over the phone through the EBT
Customer Service helpline or through the Internet Cardholder Account website.
Once this procedure is done, any PIN changes would have to be done by you, with your card in hand, at the local agency or assistance center.
Furthermore, this restriction can also be removed upon your request by your agency worker.
If you did not request a replacement card when you called EBT Customer Service to report your card lost, stolen or damaged,
contact your SNAP caseworker and request one.
Also, It is recommended that you select a new PIN for your new card at the SNAP office or assistance center.
Your PIN is your electronic signature for your EBT Card. It contains four (4) numbers.
It is important to keep this information safe.
Your New York EBT benefit card will not work without your PIN.
If you forget your PIN or want to change your PIN at any time, here’s how:
To access your EBT benefits, you need a PIN.
If you do not remember your PIN, you can select a new by completing the following instructions:
First, call 1-888-328-6399.
When prompted, select your preferred language from those offered – for example, press ‘1’ for English.
Next, you’ll be asked to enter the 19-digit number from the front of the card using your phone’s keypad.
After entering the card number, you will hear a series of options. Press ‘1’ to create your PIN or if you have forgotten your previously selected PIN, ignore the prompt to enter your PIN number and press ‘2’ to create a new PIN.
You will be asked to enter the last four digits of the cardholder’s Social Security Number.
The Cardholder is the person whose name is on the front of the card.
Be sure to enter only the last 4 digits of that person’s Social Security Number.
After entering the cardholder’s Social Security Number, you’ll be asked to enter your zip code.
Finally, you will be asked to select your new 4-digit PIN.
Enter a 4-digit number using your phone’s keypad.
Memorize this number.
Like when using a debit card, you’ll be asked to enter it whenever you make a purchase using your EBT food benefits.
Additionally, you may also change your PIN at most Social Services Offices, Job Centers, and SNAP Centers.
Here are the most frequently asked questions about New York EBT:
To activate your NY EBT Card, follow the instructions that came with your EBT Card in the mail.
The envelope containing your EBT card should have a sheet of paper with instructions on how to activate the card and set up your PIN.
If you have questions about activating your card, call your caseworker.
Additionally, the following grocery stores accept New York EBT through the Instacart mobile app:
Aldi, Price Chopper Supermarket, Market Bistro, and Market 32 are now accepting EBT for pickup and delivery via Instacart New York.
Furthermore, FreshDirect delivers for free to SNAP beneficiaries in select ZIP codes in the Bronx, New York.
Here’s a full list of supermarkets that accept EBT for delivery and pickup:
Yes, you can check your New York EBT Card balance is by phone.
Call the New York EBT Customer Service number (1-888-328-6399) on the back of your card.
The Customer Service Hotline is available 24 hours a day, 7 days a week.
After you call, enter your sixteen (16) digit EBT card number and you will hear your current New York SNAP or cash account balance(s).
Here is the schedule of payment of New York SNAP benefits based on the last digit of your case number:
|All Counties Except NYC|
|If your Case Number ends in||Benefits are deposited on the|
|0 or 1||1st of the month|
|2||2nd of the month|
|3||3rd of the month|
|4||4th of the month|
|5||5th of the month|
|6||6th of the month|
|7||7th of the month|
|8||8th of the month|
|9||9th of the month|
New York City Residents
Benefits for NYC For NYC food stamps recipients are deposited over 13 different days (except Saturdays, Sundays or Holidays) during the first two weeks of each month.
The actual dates change from one month.
The city publishes a six-month schedule showing the exact availability dates.
Visit this website to see the current schedule. This is also based on the last digit of the Case Number. Find the digit in the first column of the schedule. That row lists the monthly deposit dates for your benefits over the six-month period. SNAP deposits are made during the A Cycle of each month.
Here’s the bottom line about New York EBT Card Replacement:
First, to get a replacement NY EBT card, must immediately contact EBT Customer Service (1-888-328-6399) to report your EBT card lost or stolen.
Next, Customer Service will deactivate your EBT card to protect you against potential benefit theft.
After that, a new card will be mailed to you.
Your New York EBT benefit card will not work without your PIN.
If you forget your PIN or want to change your PIN at any time, see the steps above.
We hope this post on New York EBT Card Replacement was helpful.
If you have further questions about New York SNAP or EBT Card, please let us know in the comments section below.
Also, be sure to check out our other articles about NY SNAP and EBT, including: