If you receive New York SNAP benefits and have an EBT Card, there are several ways you can obtain the balance on your card. In this post, we will explain in detail the three ways you can check your New York EBT Balance.

The food stamps program or SNAP is a federally funded program administered by the New York State Office of Temporary and Disability Assistance (OTDA) for the United States Department of Agriculture.

The goal of the program is to provide a higher level of nutrition to income-eligible individuals and families by enhancing their ability to purchase healthy food.

If you are approved for New York SNAP, your benefits will be deposited electronically on an EBT (Electronic Benefits Transfer) or Common Benefit Identification Card (CBIC).

For instructions on how to check the balance on your New York EBT Card, keep reading below. 

This post on New York EBT Balance will cover:

  • What is New York EBT Card
  • How to Check New York EBT Balance
  • New York EBT Phone Number
  • New York EBT FAQs

"New York EBT Card Balance"

What is the New York EBT Card?

Once you are approved for New York SNAP or cash benefits (Temporary Assistance) you receive an EBT card, also known as a Common Benefit Identification Card (CBIC).

The EBT card looks like a debit card.

You use your New York EBT card to buy groceries and other items with your cash benefits at participating stores and other locations.

For a schedule of when New York SNAP or Cash benefits are deposited on EBT card, see the FAQs below.

"New York EBT Card"

How to Check New York EBT Balance

Here’s how to check the balance on your New York EBT Card.

Option 1 – Check your Last Receipt

The first and easiest option is to check your last NY EBT card transaction receipt.

This is the quickest way to locate the current balance on your New York EBT Card.

Once you locate your last receipt, the card balance will be listed at the bottom of your grocery store receipt or the ATM receipt if you also get cash benefits.

You should get in the habit of keeping your most current EBT receipt, that way, you always have a quick way to check your balance before you shop.

Option 2 – Login to New York EBT Card Account

The second option for checking your New York EBT Card balance is online through the ConnectEBT website.

To log in, visit www.connectebt.com, then enter your Ussr ID and Password as shown below.

Once logged in, you’ll be able to view your current balance and transaction history.

If you do not have a ConnectEBT account, you can create an account here, under the section “To create a new User ID and Password:”

However, if you have forgotten your ConnectEBT User ID or Password, here’s what you can do:

To retrieve your User ID or reset your password, visit www.connectebt.com

Next, locate the section of the page titled “If you forgot your Password or User ID and For more information about your Program:”

Follow the instructions to reset your password or retrieve your User ID.

"New York SNAP EBT Card Balance"

Option 3 – Check New York EBT Balance by Phone

Lastly, you can check your New York EBT Card balance is by phone.

Call the New York EBT Customer Service number (1-888-328-6399) on the back of your card.

The Customer Service Hotline is available 24 hours a day, 7 days a week.

After you call, enter your sixteen (16) digit EBT card number and you will hear your current New York SNAP or cash account balance(s).

How to Check New York EBT Balance (Video)

Check out our video on the three ways you can check your New York EBT Balance.

New York EBT Phone Number

Here’s the number to call if you are trying to reach New York Food Stamps EBT Customer Service:

You can call the customer service number 24 hours a day/ 7 days a week. 

You can call the New York EBT Phone Number to:

  • Check your SNAP or cash account balance information.
  • Hear your last ten transactions.
  • Request a printed 2-month statement of your account history.
  • File a claim if you suspect that a transaction error occurred.
  • Change your PIN.
  • Report damaged, lost, or stolen cards, and request a replacement card be mailed to you.

New York EBT Frequently Asked Questions (FAQs)

Here are the most commonly asked questions about New York EBT Card:

How do I replace a Lost or Stolen New York EBT Card?

Here’s how to replace a lost or stolen NY EBT Card:

First, If you suspect or know:

  • That your New York EBT card or card number has been lost or stolen;
  • That someone not authorized by you has gained access to your EBT card or card number and PIN;
  • or, That someone has gained information about your identity that may result in your benefits being stolen.

If any of the above is true, follow these three (3) steps:

Step 1

First, you must immediately contact EBT Customer Service (1-888-328-6399) to report your EBT card lost or stolen.

Only by first contacting EBT Customer Service to deactivate your EBT card can you protect yourself against potential benefit theft.

When you call, the EBT Customer Service will deactivate your card so that no one else can use it.

You can also request a new replacement card to be mailed to you at this time.

Step 2

Contact your local SNAP caseworker to report the problem and to request what is called EBT ARU PIN Restriction.

This is a procedure that your SNAP office can use to make it impossible to change your PIN over the phone through the EBT
Customer Service helpline or through the Internet Cardholder Account website.

Once this procedure is done, any PIN changes would have to be done by you, with your card in hand, at the local agency or assistance center.

Furthermore, this restriction can also be removed upon your request by your agency worker.

Step 3

If you did not request a replacement card when you called EBT Customer Service to report your card lost, stolen or damaged,
contact your SNAP caseworker and request one.

Also, It is recommended that you select a new PIN for your new card at the SNAP office or assistance center.

How do I apply for  New York SNAP?

How you apply depends on whether you live in NYC or upstate.

For NYC residents, here’s how to apply:

First, you can apply online on ACCESS HRA. Click here to be taken there.

Also, you can call the SNAP Information line at 718-557-1399 to have an application mailed to you.

Additionally, you can pick up an application at a NYC SNAP center.

You can also print out an application and drop off at a SNAP center. Click here to download an application.

When your application is completed, you can fax it to 917-639-1111.

For all other New York state residents, here’s how to apply:


You can apply online for NY SNAP at myBenefits.ny.gov.

In person:

Additionally, you can apply in person at a local department of social services and SNAP Centers locations.

For a list of department of social services offices near you, click here.

In writing:

Furthermore, you can print and mail or fax the SNAP Application to your local department of social services.

Click here to download an application.

After you apply, a caseworker will schedule your telephone interview.

You may be asked to provide:

  • Proof of identity
  • Citizenship or immigration status
  • Social Security numbers for those requesting assistance
  • Proof of household income.

What Can You Buy with New York EBT?

According to guidelines established by the United States Department of Agriculture (USDA), which administers the food stamps/SNAP program, here is the list of items you are allowed to buy with your EBT Card.

What you CAN buy with EBT Card:

Foods for the household to eat, such as:

  • bread and cereals;
  • fruits and vegetables;
  • meats, fish and poultry; and
  • dairy products.
  • Seeds and plants which produce food for the household to eat.

What you CANNOT buy with EBT Card:

  • Beer, wine, liquor, cigarettes or tobacco
    Any nonfood items, such as:
  • pet foods
  • soaps, paper products
  • household supplies
  • Vitamins and medicines
  • Food that will be eaten in the store
  • Hot foods

When will I receive my New York SNAP benefits?

Here is the schedule of payment of New York SNAP benefits based on the last digit of your case number:

New York

All Counties Except NYC
If your Case Number ends inBenefits are deposited on the
0 or 11st of the month
22nd of the month
33rd of the month
44th of the month
55th of the month
66th of the month
77th of the month
88th of the month
99th of the month

New York City Residents

Benefits for NYC For NYC food stamps recipients are deposited over 13 different days (except Saturdays, Sundays or Holidays) during the first two weeks of each month.

The actual dates change from one month.

The city publishes a six-month schedule showing the exact availability dates.

Visit this website to see the current schedule. This is also based on the last digit of the Case Number. Find the digit in the first column of the schedule. That row lists the monthly deposit dates for your benefits over the six-month period. SNAP deposits are made during the A Cycle of each month.

New York EBT Card Customer Service Phone Number


You can call the this toll free number 24 hours a day/ 7 days a week.

We hope this post on New York EBT Balance and Login was helpful.

If you have additional questions or need help applying for New York SNAP or EBT Card, please let us know in the comments section below.

Also, be sure to check out our other articles about NY SNAP and EBT, including:
New York EBT Deposit Dates for 2021
Get Free Admission with NY EBT Card
New York EBT Card Discounts for 2022
New York P-EBT Benefits for Summer 2021
P-EBT Extension for NY for School Year 2020/2021
How much will I get in New York EBT Benefits?

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